Our Returns Policy
Returning an item
If you are not 100% satisfied with your order, you can return to us for a full refund. Silverzone Collection has a 14 days return policy. Send the item back in its original packaging, with labels still intact, with a copy of your receipt. As long as the goods are in the same condition as you received them, you will get a full refund. We recommend posting using a signed for service and keep your postage receipt. If you are returning an item from outside EU, please make sure you mark your parcel ‘returned goods’ to avoid customs charges.
Returning a faulty item
If there is a fault in any item please email firstname.lastname@example.org including your name, order no. And details of the fault. We will do our best to ship a replacement or refund you. Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. Please keep your postage receipt until we have acknowledged receipt of your returned goods.
Unit 2 The Guildhall Shopping Centre, Exeter, EX43HP